Common questions

If you can't find the answer to your question here. Please get in touch.

Questions about allergens?

My child has an allergy. How can I find out which of your foods would be suitable?

We have different levels of risk regarding the presence of allergens or risk of cross contamination in our foods, and we want to give you as much information as possible to help you make a decision as to whether the food is suitable for your circumstances.

 

There’s a few ways you can find out:

 

On our packs

  • Any allergens that are present in our foods, including cereals containing gluten, are shown in bold in the ingredients list.
  • We also declare which allergens our foods may contain in our Safety Advice section on pack.  We carry out a risk assessment to determine whether an advisory statement is needed and try to avoid a blanket ‘may  contain' statement on our foods, as this can be equally unhelpful. Just because an allergen is present in the same factory, it doesn't necessarily mean there is a risk of cross contamination, and if this is not stated on our packs then the allergens are fully controlled to prevent the risk of cross contamination.

On our foods pages

  • Where you can find all the allergen information about each food.

Our food information sheet

  • This has a list of all our foods with information about which allergens are in the food and whether allergens are present in the factory where they’re made.

 

If you have any more questions or concerns, please do get in touch.

Questions about our foods?

The packaging

Is your packaging recyclable?

All our packaging board is recyclable and most of it is FSC® certified .The majority is recycled and we display the UK recycling logo and information on all our packs.  We try and ensure we use recyclable and recycled packaging where we can, however we do have some challenges, in particular with flexible film, which we use for our rice cakes and cereal bars among other foods, that enables us to meet our strict food safety and quality standards and ensure our food stays safe to eat.
 
Our team are constantly working with packaging experts to find ways to improve on what we already do however to date we have been unable to find a solution to this particular challenge. There are two key reasons behind this:

  • The food protection barriers on film that is available is not yet suitable as an effective barrier to ensure quality and food safety over the shelf life of our foods.
  • The commercial cost of recycling this material outweighs its production cost therefore it is not widely recycled and there are very limited commercial recycling facilities in place for this material.

One environmental benefit is that as this is an extremely light and strong material it results in reduced energy usage to transport both the film and the final food. Visit our being sustainable page for more information about Organix and sustainability.

Is your packaging BPA free?

We use a number of different types of packaging and can confirm that all are BPA Free.

What's in the food

Are any of your foods suitable for vegetarians or vegans?

You’ll find details of which ones are suitable on our food information sheet or on our foods.

Are any of your foods certified Kosher?

We work closely with the London Beth Din who review our foods and you can find our foods using their search facility at http://www.kosher.org.uk

Are any of your foods certified Halaal?

No, none of our foods are certified as Halaal.

Do you use any GM ingredients in your foods?

None of the ingredients we use to make our foods contain Genetically Modified Organisms (GMO), as these are not permitted under organic standards.

Do your baby cereals or porridges contain milk ?

None of our baby cereals or porridges contain milk or lactose, but unfortunately they are produced in a factory which handles dairy ingredients.  We do all we can to ensure the risk of cross contamination is very low, thorough clean downs are completed prior to our food being produced and we also do regular allergen testing, but we cannot confirm there is no risk so we cannot state dairy free on the packaging.  

Why do you add thiamin (vitamin B1) to some of your foods?

We add thiamin (vitamin B1) to our cereals, rice cakes, biscuits and snacks. This is required by law for any weaning foods that are cereal based. Vitamin B1 is an essential nutrient for growth and development, and the law is there to make sure babies get enough of this important vitamin.

Why don’t you add other vitamins or minerals to your foods?

We don’t fortify any of our foods with vitamins or minerals. This is because fortifying foods isn’t permitted under organic standards unless it’s required by an overriding UK law (for example, the law about thiamin). We believe that feeding babies a variety of foods is the best way to get the various nutrients they need. 

Why do you use palm oil in your biscuits?

We use palm oil, usually mixed with another vegetable oil, in certain baked recipes, such as our biscuits, to get the best possible texture and quality. Our No Junk Promise means we never use hydrogenated or trans-fats in our recipes.
All of our ingredients go through thorough investigations before we use them. This means testing the integrity, traceability and reliability of supply of all our organic ingredients, as well as investigating any ethical or safety concerns.

 

You may have seen or read stories in the media about palm oil. They are usually based around the destruction of natural habitats to create palm oil plantations. Our palm oil suppliers are certified members of the Roundtable on Sustainable Palm Oil (RSPO), the world’s leading organisation working to sustainable and ethical values in palm oil production.

What is this I've heard about arsenic in rice based foods?

Arsenic is an element that is naturally present in soil and water which means that plants absorb it along with other elements as they grow. There are tiny amounts of it almost everywhere which makes it impossible to avoid.

At Organix the safety of our foods is our top priority and we test all of our foods rigorously to ensure they comply with any current regulation as well as reviewing all of our foods to ensure we would meet all future legislative changes.

Over recent years the European Food Safety Authority (EFSA) have studied data from EU member states and from this new inorganic arsenic legislation was put in place from Jan 1st 2016. This regulation sets out maximum levels of inorganic arsenic for certain foods.

For more detailed information about this please click on the link

Is your palm oil sustainably sourced?

Our palm oil growers and suppliers are certified members of the Roundtable on Sustainable Palm Oil (RSPO), the world’s leading organisation working to sustainable and ethical values in palm oil production. Requirements include commitments to country laws, environmental responsibility, welfare of workers and new crop planting.

 

The growers we source from are located in Colombia and Brazil and are committed to sustainable palm oil. We don’t source palm oil from regions that are home to orang-utans, so we can be confident that we aren’t contributing to the loss of their habitat.

 

We are also members of RSPO which ensures our whole supply chain from start to finish is certified.

 

Although we’re confident in our choice of supply we understand the concerns that are raised and we will continue to ensure all precautions are taken with our foods and raw materials to provide the utmost reassurance.

Age & stage

Why are Organix Goodies not suitable for children under 12 months?

Our Organix Goodies are not suitable for little ones under 12 months as the foods could pose a choking risk. When feeding them to your 12 month+ child please make sure they are sitting down and supervised to reduce the risk of choking.

Why are your Organix finger foods recommended from 7 months?

Although little ones can have soft finger foods from 6 months, the finger foods we make and sell are a little hard for babies aged 6 months so to ensure you and your little one are safe we recommend they are only fed to babies 7 months+.

Why are your Stage 1 foods labelled 6 months+?

All four UK Health Departments and the World Health Organisation (WHO) recommend babies are exclusively breastfed for the first 6 months of life, and continue to receive breastmilk throughout the first year and for as long after that as mum and baby want to continue. At Organix, we support this.

 

Breastmilk will provide enough energy and nutrients for growing and developing babies until they reach six months of age. Babies are rarely developmentally ready for solid food before about six months of age.

 

At around six months of age, your baby will need nutrients not available in adequate amounts in their milk alone, so at this time it is important they are introduced to solid food that is nutritionally adequate and safe while breastfeeding continues.

 

The important thing to remember is that if your baby is ready for solid food all three of the signs below will be there. Your baby is ready if they can:

 

1. Co-ordinate their eyes, hands and mouth, can look at food, grab it and put it in their mouth all by themselves.

 

2. Stay in a sitting position and can hold their head steady.

 

3. Swallow their food. Small babies instinctively use their tongues to push foreign objects out of their mouths, and until this reflex fades, they are likely to do the same thing to a spoon or a piece of banana.

 

For more about when and how to start introducing solid food to your baby take a look at our advice here

Buying, using & storing

Where can I buy your foods in the UK?

Our foods can be found in all the major stores in the UK, including Tesco, Asda, Sainsbury’s, Morrisons, Waitrose, Ocado, the Co-op, and Boots. Each retailer stocks a selection of our foods and typically the larger the shop, the more of our range you will find. You can also find Organix in lots of smaller independent shops all over the UK, as well as Amazon. In our foods you can see if a retailer sells the food you are interested in.

Where can I buy Organix and Goodies abroad?

Our foods are distributed outside of the UK in many countries, please get in touch and one of our team will be able to help further.

I have bought out of date food, what should I do?

All of our foods leave us with a minimum shelf life of 75% and then it is delivered to our retailers. It is their responsibility to ensure that they are selling in-date stock, we are sorry if this has not been the case for you and would recommend that you return the item to store where you purchased it. We give a best before date on all our foods because we know that the food is at its best quality up to this time. We would however like to know more about your experience in case there is anything we can do to improve. Please get in touch.

How do I prepare your cereals?

There are instructions on the box on how to make up Organix cereals. Use your baby's usual milk. Sprinkle the suggested amount of cereal into a clean bowl, add your milk and mix thoroughly to prevent any lumps. Remember though that the preparation instructions are only a guideline, don't be worried about adding a little more milk or cereal to get a consistency that is just right for your little one. The amount of cereal you use depends on your baby's appetite. As your baby grows their appetite will too, so gradually increase the amount of cereal accordingly. If you use warm milk, you probably won’t need as much cereal as when you use cold milk. Always check the temperature of the cereal before you feed your baby.

Can I freeze your foods?

Yes, our fruit pots can be frozen as soon as you buy them or once opened. But do make sure you use them within one month and always throw away any uneaten foods that have been warmed. 

Why don’t your foods need to be stored in the fridge before opening?

In line with our No Junk Promise, we don’t believe in using preservatives or artificial ingredients in any of our foods. It’s our cooking processes and the packaging we use that keeps our foods fresh without needing to pop them in the fridge.

Do you have nutritional information for your cereals made up with different types of milk?

The mixing instructions on our packs suggest using your baby’s usual milk to make up our cereals. To give you an example of the nutritional content of the cereal made with milk on the back of pack, we use breast milk*. The typical nutritional values of our cereals made with other milks including formula and cow’s milk are shown in our guide which you can find here.

 

* Nutrition values of breast milk are sourced from McCance & Widdowson’s, Sixth Summary Edition.  

Questions about your account & emails

How do I close my Organix account?

Simply send an email to contactus@organix.com with your full name and the email address you used to sign up and we can close your account for you.

How do I unsubscribe from emails?

You can  click the unsubscribe link/s on any email you've received from us or log in to your account and update your preferences directly. If you have any issues at all, just send an email to contactus@organix.com and we'll look into this for you.